National Association of Estate Agents gilbert & thomas are members of the National Association of Estate Agents which is the largest professional estate agency organisation in the UK , representing nearly 10,000 members. The NAEA is committed to raising professional standards across all aspects of the property market for the benefit of member agents and ultimately the home moving public. For more information on the NAEA go to www.naea.co.uk |
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Ombudsman of Estate Agents gilbert & thomas are members of the Ombudsman For Estate Agents (OEA) which provides an independent service for dealing with disputes between Agents and customers who are buying and selling residential property in the UK. As members of the OEA gilbert & thomas agree to abide by the OEA Code of Practice which sets out a framework within which members must operate and sets the standards of service they should provide. |
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The code is mandatory and rigorously enforced. Compliance level and consumer satisfaction are closely monitored. ‘Very professional, well done gilbert & Thomas Estate Agents.' ‘Kept in touch with developments by phone. Willing to ask vendors anything I needed to know. My solicitor also very impressed with how estate agents kept him informed of developments' ‘Nothing was too much trouble. They kept me informed all through the sale.' ‘Excellent. Very helpful and tenacious especially with regard to maintenance of the ‘chain' and chasing dilatory solicitors.' ‘Both partners are very professional, helpful and understanding. Mrs Thomas is very business like and we had every confidence in her, she understood our concerns and problems.' For more details regarding the Ombudsman for Estate Agents search on: www.oea.co.uk |
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